Question 1

Are the film stocks readily available for shipment?

Accepted Answer

Yes, unless otherwise stated in the product page, all films are in-stock and ready to be shipped out immediately.

Question 2

What are the expiry dates of the films?

Accepted Answer

All our films are fresh unless stated otherwise. Items in the 'Rarities & Expired' category are mostly expired, and are clearly stated.
We work hard to keep low stock count and replenish with new stocks whenever possible. All high-ISO films and rare films are refrigerated in a dedicated fridge, hence freshness are guaranteed.

Question 3

How soon will I get the items delivered at my doorstep?

Accepted Answer

Within Australia, we use standard AusPost delivery methods, with estimated delivery time of 4-7 business days, depending on distance from Melbourne, VC. Express postage option is also available with 2-3 business days delivery, depending on your address.

Overseas postage varies depending on countries/geo-locations.
For more details, please refer to the Shipping and Returns page.

Question 4

Can I get the films in "pro-pack" box packaging?

Accepted Answer

Yes we provide the pro-pack when you purchase multiple rolls of the film (for example some Kodak film in 5 roll pro-pack, and Lomography film in 3-roll pro-pack). In fact, we have to dispose so many empty pro-pack boxes from single-roll purchases, so do let us know if you want those empty boxes too (simply pay for the postage) 🙂

Question 5

I am worry that the postman will leave my package at my address in the outdoor heat. What can I do?

Accepted Answer

Auspost offer a free service called 'Parcel Collect', of which you will be given a 'Parcel Collect' address. We can post to that address, where your parcel will be kept in your chosen post office's store room away from the outdoor heat. Simply apply online at Auspost, then give us that address when you check out on our website, and we will send the package there.

Question 6

How would the expired films results look like?

Accepted Answer

Generally speaking, the longer the expiry date, the less predictable the results will be. Films with shorter expiry date (within 3 years after expiry) tends to still produce great results with almost insignificatn degradation of image quality. This also varies for different films, with slide films being most intolerant.
But hey, one of the reasons people shoot with expired films is for its unpredictability, which is part of the joy of shooting films. We have personally shot many such films before, and sometimes the results really seemed hard to accept at first, but if you let it sink in for a while, it really looks kind of cool and unique!

Question 7

Will the shipment be packed properly?

Accepted Answer

Yes, we take great care of your purchase. The items will be packed in box and kept light, so you can buy more with minimum postage cost!

Question 8

Is it safe to use credit card for payment?

Accepted Answer

Yes, we use secured credit card payment gateway to process all your credit card payments. Credit card details are never stored on our system, and it is securely 'tokenized' when processed through authorized PCI-DSS compliant payment gateway, which means they don't store any credit card details either. We can never re-process/charge your credit card without your permission.

On top of that, our website is accessible via secured HTTPS connection, and it is considered very safe from hacking. Rest assured your transaction is safe here.

Question 9

What is the return/refund policy?

Accepted Answer

Our general return policy is here, and the classic camera return/refund policy is here.

Question 10

How to redeem gift card?

Accepted Answer

You need your unique gift card code, which was emailed to you (or the recipient of the gift card) It will look something like 3G4X3U3XXM13X1PK.
Browse our store and add items to your cart as you normally would.
Click the 'Check Out' link to begin check-out of your shopping cart.
Before confirming payment, click the 'Redeem a Gift card' link and type in your gift card code, then click Apply.
We are always happy to help if you have any issue. Simply contact us.

Question 11

I have problem using the new website. What can I do?

Accepted Answer

Please refer to the FAQs page for the new site here, or contact us if you have further questions.

FAQs for the new website

Frequently asked questions