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Shipping & Returns

Shipping Information

At Decisive Moment, we offer reliable and affordable shipping options. We ship Australia-wide and worldwide. You will be presented with the different shipment options on the Shopping Cart page. Postage cost is automatically calculated based on your address and weight of the order.


Within Australia, we have: 

  • Standard Shipping - Estimate of 4-7 business days delivery, inclusive of handling time. You can expect faster delivery within Melbourne Metro area. Only $7.50 and up, depending on the size/weight of the package.

  • Express Shipping- Estimate of 2-3 business days delivery to most destinations within Australia, inclusive of handling time. Only $9.25 and up, depending on the size/weight of the package.


Outside of Australia, the postage cost varies depending on countries and weight. The options are: 

  1. Standard Air - Standard air parcel with tracking. Estimate of 15 business days delivery for most destinations.

  2. Express Air - Express post with tracking. Estimate of 7 business days delivery for most destinations.


We are however, unable to guarantee delivery time as many international factors may affect shipping time.

Eco-friendly packaging

We are always conscious of the environment impact human can bring to our precious planet.

Starting May 2021, we changed to using eco-friendly packaging.

  1. No more plastic satchel! Orders will be sent in bare boxes. When necessary, we will use only compostable satchel.

  2. Use only paper tape or bio-degradable tape, so your packages are still well protected even without the satchel.

  3. We reuse boxes from our suppliers where possible, which help saves some cost, so we can continue to offer you the best prices on the products you love!

  4. Your orders will be well-packed with buffers/packing peanuts/bubble wraps, which we reuse from our suppliers shipments too.

  5. We use compostable shipping labels, so you can easily recycle our boxes without peeling the labels off. The backing papers from the labels are made of glassine, and we send them away for recycling.


Return & Exchange Information

You may return most new, unopened items within 14 days of delivery for a full refund, excluding the original shipping cost. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with the return instructions.

Classic camera return policy/warranty

For return of classic cameras, please Contact Us with your order number prior to returning the camera, as many perceived issues could be due to the lack of understanding of the how the camera works, and can be resolved through email.


Our classic/used cameras come with 14 days return policy, and a 60 days warranty, from the delivery date. Parcel tracking needs to show lodgement within 5 days of approving returns.


To be eligible, item must be in the same condition that you received it (as per described on the item page), together with the original packaging and accompanying accessories (battery, manual, pouches, remote control, etc). Please pack the camera well when returning to us.


We will inspect the camera after receiving the return.  If the return/warranty claim is approved, a refund will be issued through your original method of payment. If the return is rejected (for example, in the case of mishandling), we can send the item back to you (customer to pay postage cost).  We believe in fair dealings with our customers, and in rare occasions, partial refunds may be honored. Regrettably, we are unable to cover damage due to the negligence or accidental damage to the camera.


The original and return postage costs are regrettably non-refundable.

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